SHIPPING & RETURNS

SHIPPING POLICY

 

  • Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly submit a ticket for help.

  • Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. Unfortunately this is outside of our control. Normal service resumes immediately after each holiday.

 

RETURNS POLICY

 

If you're looking to return a faulty or incorrect item, please get in touch so we can get this sorted for you.

  • All goods will be inspected on return.

  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!

  • We're not responsible for any items that are returned to us by mistake.

       If you want these returned to you, we may request that you cover the delivery cost.

  •  All returned items should be sent in their original condition and packaging including tags.

  • In the unlikely event that an item is returned to us in an unsuitable condition or outside of the 28 day return policy, we reserve the right not to refund you. If you want these returned to you, we may request that you cover the delivery cost.

  • You can return any item for a refund within 28 days of receiving your original order.